Archive for the 'photography' Category

Nikon UK – Excellent Customer Service

On a recent trip to Budapest I was disturbed to notice my Nikon zoom lens* was failing to focus on anything much further away than 30 metres or so at the telephoto end of the zoom (135mm plus).

I was annoyed. I paid more than the RRP for this lens to have it as there was absolutely no stock in Europe when I got it back in March. However, I was reassured by many that the international Nikon warranty would be honoured, so I called Nikon UK. This was the only bad part of the experience – having to ring a premium rate number. I explained the problem, and the helpful person told me to send in only the parts needed (the lens and its caps), and to send in a plain box, as it would be unlikely I’d get the original box back, along with a description of the problem, proof of purchase and my warranty. I was worried that my e-mail receipt wouldn’t be sufficient bur it was accepted no problem. I was told to expect a 2 week turnaround.

Anyway, I packaged the lens on Thursday last week, and sent by insured recorded delivery to Nikon. The following day I received an e-mail confirming my lens had arrived, and a tracking number so I could see the status. Again, the repair estimate was 2 weeks. On Monday I got a further e-mail letting me know the lens was fixed and being shipped. At 11.30 on Tuesday, only 2 and a bit working days after I posted the lens, it was back in Leeds and back with me.

Last night I tested it, and all is well. It focused perfectly on the moon at 200mm and could have focussed further (if I really wanted o shoot some stars?!).

I’m really impressed – well done Nikon UK.

* Nikon AF-S Nikkor 18-200mm f/3.5-5.6G IF-ED DX VR Lens

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Being Jim Moran

Yesterday I had a message to call someone at Leeds Guide, a local magazine, so I called them.

The person I contacted asked me why I hadn’t turned up at a photoshoot yesterday. I immediately knew what had happened, but he continued about how he hadn’t been able to contact me, so resorting to Google he found my Website and contacted me via my place of work, AWA. Despite my keen interest in Photography, I am not what you’d call a professional photographer.

I do know there is more than one Jim Moran on the Web though. Firstly there’s Congressman Jim Moran, he’s big news in the USA but I doubt anyone in the rest of the world has heard of him. Then there’s Jim Moran the Photographer in Leeds. Unfortunately for poor Jim, I seem to be outranking him somewhat in the Leeds-Based-Photographers-Called-Jim-Moran stakes on Google.

Sorry Jim. Hey, if you fancy a Website though, perhaps we could come to some arrangement? I do specialise in SEO :-)


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